Tag Archives: TaoBao Seller

TaoBao Guide

How To Contact TaoBao Seller

How To Contact TaoBao Seller? If you have a question, it is totally fine for you to make the first contact with the seller, using the AliWangWang, one of the best things I love about TaoBao. Unlike English online shopping sites such as Amazon or eBay, we write to the sellers by emails. It is a slow process, usually takes 1 to 2 days. On TaoBao, most sellers are there to help, 24 hours a day, 7 days a week. It is really very easy to contact them. In most cases, you will receive their replies instantly. However, some TaoBao sellers only keep regular business hours, some do not online often, some do not respond to messages during the night, on weekends or on public holidays. You can leave them an offline message and give them some time to respond. If they do not reply you in a few days, I suggest you to look for another seller. Good sellers do not keep customers waiting. If you do not like messaging, you can request the seller’s phone number and call them. Most of them speak Chinese only.

How To Contact TaoBao Seller on TaoBao.com

How To Contact TaoBao Seller
How To Contact TaoBao Seller on TaoBao.com? Do one of the following:

  1. Go to the product page on TaoBao.com and click the AliWangWang icon below the seller’s name.
  2. Go to your orders, find your order in the list, and click the AliWangWang icon beside the seller’s name.
  3. Download and install the TaoBao app. Go to the product page and touch the AliWangWang icon at bottom left.

A chat window will appear. You can type your message in the message field and then click the send button. I find most TaoBao sellers are good, polite, honest and friendly, but some are not. You need to be very careful when you buy on TaoBao especially if you are a shopper outside China like me. Check the seller feedback scores and read the product reviews written by buyers. Go to How To Shop On TaoBao to learn my method. Ask the seller your questions. You can contact people who have bought the product too. I am a very careful person when it comes to choosing TaoBao sellers. I do not want to receive items that are bad in quality or items that are different from what the sellers have described. International shipping fee to return the item usually cost more than the selling price. So far I have not got any big problem buying on TaoBao. Touch wood. Some sellers are very friendly and cute! I wish them success in their TaoBao business.